The customer relations team oversees the process for adult and children’s services in relation to the following items:
- Customer feedback including comments, compliments and complaints
- MP Enquiries
- Councillor enquiries
- Local Government Ombudsman (LGO) Enquiries and Investigations
There are statutory procedures to be followed, as set out by the government, for adult's social care complaints and children’s social care complaints:
- Adult social care is governed by regulations relating to Department of Health under Making Experiences Count 2009 (MEC) Statutory Instruments.
- Children’s social care is governed by legislation - The Children Act 1989 Representations Procedure (England) Regulations 2006
Your views are important to us
You may have a concern or a complaint or a compliment about a service or you may just have a comment to make. We want to hear from you, or your representative, whatever you have to say.
If you need support in doing this, we can help you.
You can get in touch with the customer relations team via telephone, email or in writing, you can download one of our feedback forms and return to the address below, or you can complete an online customer feedback form.
Or you can download one of our comment forms and return to the address below
Worried about the welfare of a child or vulnerable adult
If you are worried about the welfare of a child or vulnerable adult, please do not report it through this form.
Please ring one of the following numbers:
Adult social care: 01253 477592
Children’s services: 01253 477299
or email firstname.lastname@example.org
If a child is at immediate risk, please contact the police on 999.
For information about Complaints and Feedback regarding other Services within Blackpool Council, please visit the comments, compliments and complaints page.