Report a pothole, road or footpath problem

You can report problems with the roads or pavements to us for investigation. These include:

  • Potholes
  • Broken pavements
  • Problems causing water to collect on the road or footpath
  • Damage to bollards signs or fencing
  • Damaged kerbs
  • Worn or faded road markings
  • Street furniture

Problems with street lights or traffic lights should be reported directly to the Community Lighting Partnership

Report a problem

Before you report a problem it would help us if you have the following information available:

  • Accurate location, local landmark or house number
  • Is the defect in the road or pavement
  • Description of the problem, for example, large pothole in the road
  • Your details including a daytime contact number where possible

To report an urgent problem that may cause an accident please telephone 01253 477477 Monday to Friday 9.00am-5.00pm or 01253 477600 out of hours

After you report a problem

Once you report a problem to us it will be assigned to a highways inspector to investigate. This usually happens within 5 working days.

If this is the responsibility of Blackpool Council the inspector will then assign a category to the work to determine when any repair will be made. These are:

  • Below intervention - For example, we have a minimum defect depth on pavements of 25mm and on the roads it is 40mm
  • Category 1 - Work will be completed within 24 hours
  • Category 2 - Work will be completed within 5 working days
  • Category 3 - Work will be completed within 5 weeks
  • Category 4 - Work will be included for consideration in future planned maintenance

If this is not our responsibility then we will advise you whose it is such as:

  • Blackpool Coastal Housing
  • United Utilities
  • National Grid
  • Virgin Media
  • BT
  • Other local authority such as Lancashire County Council
  • Un-adopted road
  • Private land
  • Other council department such as planning or parking

If you provide us with your email address we will keep you informed of what is happening with your report.