The Health and the Social Care Services aim to provide a high quality service. To help us to do this we would like you to tell us what you think about our services.
We are always happy to receive compliments. They show our staff that their hard work is appreciated, and allow us to learn from the things we have done well. To compliment a member of staff or a service that has been particularly helpful to you, please let us know.
We are always interested in your comments and suggestions on how to improve services.
If you wish to make a complaint, you should raise your concern with the member of staff who has been in contact with you. They, or their manager, may be able to sort out the problem immediately. If you have already spoken to the member of staff, and they were unable to help, please contact the Customer Care Team.
There may be some times when you do not feel comfortable raising your complaint with the person who has been in contact with you. If this is the case, please contact the Customer Care Team, who will manage your complaint.
If you need any help or support in making your complaint you can ask a member of staff, a relative, friend or and advocate to help you. An advocate is someone who is independent from the Council and can help you have your views heard. If you would like an advocate to help you contact Blackpool Advocacy.
If you need an interpreter to support you in making your complaint we will provide one.
Once we receive your complaint, a Manager will respond to you within ten working days. If your complaint needs further investigation and we cannot reply to you in full within ten days, we will let you know.
If after receiving the response to your complaint you are not satisfied then you should contact the Customer Care Team. They will investigate your complaint in full.
If you are still not satisfied with the reply you receive, you should contact the Customer Care Team who will explain the available options to you.
Related Links:
Blackpool Advocacy Website
Blackpool LINk (Local Involvement Network)
|