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Blackpool Council
Customer First Centre
Municipal Building
Corporation Street
Blackpool
FY1 1NF

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Tel: (01253) 477477

Customer First Centre
Monday to Friday 8.30am-5.15pm
Saturday 10am-1pm

Customer First Telephone Line
8.30am-5.15pm Monday to Friday
Saturday 10am-1pm

Guide to Mental Health Services

Most people live full and independent lives in their own homes and in contact with family and friends without social services getting involved.   If you do need some help there are lots of things that you can get for yourself at a low or moderate cost, with the added advantage that you will not have to wait to be assessed or wait to get what you need. 

You can buy small pieces of equipment, mobility aids, help with washing, housework and laundry. We have produced a number of factsheets on local providers. You can either download them from here or call us and we will send them out to you. We can also help you to organise the things you need.   Many people do not claim their full benefit entitlement. Claiming the right benefits can get you extra money to pay for the things you need. If you want to know more contact AdviceLink on 01253 476843.  

Can Social Services help me?

Social Services have a limited pot of money and services are provided to those who are most in need of care.   To help Social Services identify those people who are most in need of social care we have eligibility criteria. If you contact us we will arrange for you to be assessed to find out which services may be best for you.

You can contact Blackpool Advocacy (Tel: 01253 405959) if you want to have someone independent with you when you meet Social Services.

While the advice and information we can give you will be free, there may be a charge for the services we provide. If you are assessed as requiring help, you could arrange for your own services using a Direct Payment. This is a sum of money equivalent to the services the Council would organise for you. You can then, within guidelines, arrange and pay for the services that best fit with your lifestyle.

Social Services can provide:
  • care at home
  • day care - an opportunity for social stimulation and support
  • residential care - advice if you are unable to live in your own home
  • prevention
  • crisis support
  • supported tenancies - an opportunity to live in your own home with support and help to suit your needs
  • rehabilitation - help to regain your independence, daily living skills and confidence after a sudden illness or injury
  • short breaks - advice on taking a break from your caring role
  • Supported Employment - employment and training opportunities for adults who have a disability
For all of these services you can also organise your own care if you can find a provider (we can help you with this) and can afford to pay the full cost yourself. We can also provide information and support to people who may be looking after a relative, spouse, friend or partner with a disability.

If you go into Hospital you may be put in touch with the Hospital Social Work Team.

If you think that Social Services can help you ring us on 01253 477592 or e-mail us.

We will monitor any services you receive to make sure that they meet your needs and that everything is alright. We may do this by phone, letter or a visit. If your circumstances change please let us know.

If you, or someone you know, is being abused either physically, mentally or in any other way, we can help. Please contact Social Services Direct as above.

For information and advice on equipment for daily living click here to access AskSARA, the Disabled Living Foundation's free on-line self-assessment tool.

Blackpool Signposting Service

Have you ever had the feeling that someone somewhere in Blackpool knows what you want to know – if only you knew who they were? Blackpool Signpost Service can help to put you in touch with services and organisations throughout Blackpool. If you tell us what you want to know we will find the information you need and pass it on to you.

You can use Blackpool Signpost Service if you:

· are over 18 years of age;
· live in Blackpool

You can either fill the form in yourself or ask someone to do it for you. The more information you give us the better the information we will be able to give you. The important thing is that the form is all about you and what you want to know. If anyone else wants to find out about things they should complete a form of their own.

Click  here to fill the form in electronically. Alternatively, you can down load the form from the Publications List, fill it in and send it to the freepost address (you do not need a stamp). You should get your answer in ten working days.

Related Links:

Rethink Website

The Department of Health Website

MIND Website

National Institute for Mental Health in England (NIMHE) Website

Direct Gov Website

Mental Health Foundation Website

Right Care Right Deal Website
A national campaign to build public awareness and support for the need for brave and innovative solutions for the social care system for older and disabled people, their families and carers.

Blackpool LINk (Local Involvement Network)

Counselling Directory Website

Did you find what you were looking for?

If you can't find what you were looking for on our site and have tried the A-Z of Services and our Site Search, please fill in our online 'Contact Us' form to let us know about this.

Your views are important to us and letting us know what you were unable to find will help us to improve the range and quality of information we provide for you.