If your tenant has signed the section of the Housing Benefit Application Form ‘Sharing Information with your landlord’ we will be able to discuss the progress of your tenant’s claim with you. If the tenant gives us permission we will be able to tell you, for example, whether:
- They have claimed Housing Benefit
- We have made a decision on their claim
- We have made a payment to the tenant
- We need more information for their claim and what that information is.
We will however not be able to tell you anything about your tenants:
- Personal household circumstances or
- Financial circumstances
If a tenant receives payments of benefit direct as long as they have signed the appropriate section of the application form giving us permission we will continue to send you a schedule telling you when a tenant has been sent a payment and how much it was for.
Please be aware that a tenant can withdraw their permission for us to share information with you at any time during their claim.
If a tenant would like to give us permission to share information with their landlord after their claim has been processed they can download and print our form "Sharing Information with your Landlord".