What if my tenant falls into rent arrears?
If your tenant receives benefit payments direct and falls into arrears with their rent please inform us as soon as you are aware there is a problem. In some circumstances we may decide to make future payments of benefit directly to you.
We will require evidence of the rent arrears from you but until a decision is made by us we will ensure no further payments are made payable directly to the tenant. Evidence of arrears should be a rent account/ rent book showing clearly the date rent due, amount received and accumulative arrears outstanding.
Once you have informed us of any outstanding arrears and provided us with satisfactory evidence of these we will give your tenant 7 days to dispute them. If no response is received future payments will be made directly to you. Any payment due in the meantime will be issued as a cheque in your name sent to your tenant’s address.
If the proof of arrears you supply is unsatisfactory we will advise you in writing.
To speed up the process please supply satisfactory proof of arrears when you first contact us