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Blackpool Council
Customer First Centre
Municipal Building
Corporation Street
Blackpool
FY1 1NF

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Tel: (01253) 477477

Customer First Centre
Monday to Friday 8.30am-5.15pm
Saturday 10am-1pm

Customer First Telephone Line
8.30am-5.15pm Monday to Friday
Saturday 10am-1pm
Housing Benefit Overpayments

An overpayment is caused when you have been paid more Housing Benefit than you are entitled to. 

Overpayments usually happen when you do not tell us about changes in your circumstances as soon as they happen, such as:
  • an increase in your wages or any other income
  • if someone moves in to your home
  • if you change address
Remember, you can help us to get your benefit right by telling us about any changes in your circumstances straight away.

Where an overpayment arises, the Council will take action to recover the money.
Related Frequently Asked Questions

Frequently Asked Question
 Can I appeal against the overpayment?
Frequently Asked Question
 How will I know if I have been overpaid Housing Benefit?
Frequently Asked Question
 Why have I had an invoice for a Housing Benefit overpayment?
Frequently Asked Question
 Who can the council recover the overpayment from?
Frequently Asked Question
 How do I make payments to the Council?
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