I think my benefit is wrong. What can I do?
If we have explained our decision to you and you think it is wrong you can ask us to look at your case again or pass your case to an independent tribunal that is run by the Tribunals Service.
If you are over 60 and you don't agree with the income we have used to work out your benefit, you may need to contact the Pension Service. Please contact our Customer First Centre and we will tell you whether you need to write to us about it or to the Pension Service.
If you think your benefit decision is wrong, you must write and tell us why. You also need to tell us whether you want us to look at your case again or whether you want us to pass it to the Tribunals Service.
We must get your letter within one calendar month of the date on our benefit decision letter.
See our leaflet
"Understanding our Decision / Making an Appeal" if you would like more information.