Fuel Debt Help
GRANTS FROM TRUSTS & CHARITIES
Individual consumers
may qualify for grants to pay off fuel debts or make their home cheaper to run from a range of trusts and charities. You can find directories in your local library which list all the relevant trusts that can help individuals. The most comprehensive is published by the Directory of Social Change. Help may also be available from occupation pension funds, trade unions and services charities.
ENERGY TRUSTS
At the moment only British Gas and EDF have created such funds. For consumers who are supplied by
these companies and have, for whatever reasons accrued a debt that they cannot pay, the trust funds can offer excellent support.
(Note: Suppliers are updating their services all the time, therefore it is advisable to check with your supplier anyway)
Risk of Disconnection?
Consumer Focus - Extra Help Unit will take up individual complaints and may help to resolve them on your behalf. Ring
0844 980 0041 Monday to Friday 9am - 5pm
www.consumerfocus.org.uk
Disputes with Suppliers
Consumer Direct provide independent help and advice to energy consumers. Ring
0845 404 0506 Monday to Friday 9am - 5pm Saturday 9am - 1pm
www.consumerdirect.gov.uk