We hope that you enjoy your stay in Blackpool. However, sometimes things go wrong and you need help to put them right. If you need to make a complaint, please tell the owner or manager of the place where you are staying first to give them a chance to sort the matter out for you.

If you do not get any satisfaction and you want to take the matter further, please read our help document and then fill in our complaint form.  You can post it back to the address on the form or you can email it to us at accommodation.standards@blackpool.gov.uk.  Alternatively  you can use our online complaint form by selecting this link 

Please use the space on the form to give us as much information as you can about your complaint.  If we need more details from you or copies of paperwork  we will ask you for this when we investigate your complaint.

Did you find what you were looking for? If you can't find what you were looking for on our site and have tried the A-Z of Services and our Site Search, please fill in our online 'Contact Us' form to let us know about this. Your views are important to us and letting us know what you were unable to find will help us to improve the range and quality of information we provide for you.

Blackpool Council Customer First Centre Municipal Building Corporation Street Blackpool FY1 1NF View map Tel: (01253) 477477 Customer First Centre Monday to Friday 8am-5.30pm Saturday 9am-2pm Customer First Telephone Line 8am-6pm Monday to Friday Saturday 9am-2pm