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Blackpool Council
Customer First Centre

Tel: (01253) 477477

Customer First Centre
Monday to Friday 8.30am-5.15pm
Saturday Closed

Customer First Telephone Line
Monday to Friday 8.30am-5.15pm
Saturday Closed

Municipal Building
Corporation Street
Blackpool
FY1 1NF

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Privacy Statement
Introduction

Blackpool Council respects your privacy as a user of its website and this page explains how Blackpool Council uses any information you give us.

Data Protection

Any information you supply to the Council voluntarily will be treated in line with the provisions of the current Data Protection Act and related legislation.

The information you supply may include your name, address and email address and may be collected when you request a service from the Council, submit an email or feedback, or make or receive electronic payments. We will not collect personal information without your knowledge.

This information will be used by Blackpool Council for a known purpose and will not be passed to outside organisations, agencies or individuals without your knowledge. But, you should note that specific information would be released if required by law.

What information do we collect?

Cookies

A cookie is a small piece of text stored on your computer, phone or whatever you use to surf the Internet. Cookies have many uses, but fundamentally they are used to store information about you on your computer. We encourage you to accept the cookies our website uses as they help us to improve the user experience for you and many others.

When you visit our website, a cookie is set to indicate that you agree to the usage of cookies for this website. If you do not wish to allow use of cookies for our website, you can block them using your browser preferences.

First Party Cookies

SiteAnalyze (web analytics cookie)

This cookie is used to help record your use of the website. It is used to collect statistics about site usage such as when you last visited the site. This information is then used to improve the user experience on our website.

it contains a randomly generated ID used to recognise your browser when you read a page. The cookie contains no personal information and is used only for web analytics. It is called 'nmstat' in the list of cookies and is set to expire 1,000 days after your last visit. 

Google Analytics
These cookies are used to help record you use of the website.  They are used to collect statistics about site usage such as when you last visited the site and how long your visit lasted.  This information is then used to improve the user experience on our website

These cookies contain no personal information and are used only for web analytics.  They are called _UTMA, _UTMB and _UTMC.  The first cookie will expire 2 years after being set or updated.  The other cookies will be deleted when you close your web browser. 

To delete cookies or reject cookies

We recommend you allow the cookies we set by this website as they help us provide a better service.

If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from.

Under settings you can also delete individual cookies or any cookies that your browser has stored.

You can opt out of receiving Google Analytics cookies by installing the Google Analytics opt-out browser add-on

You can find more information on how to delete and control cookies at http://www.allaboutcookies.org  If you set your browser to refuse cookies, please be aware that there may be functionality on various websites that do not work.


Online Forms

Blackpool Council’s online forms also use cookies to collect personal information when you pay for a service.

Internet payments are taken from a secure website with full encryption over the Internet. However, you should be aware that the Internet is not a fully secure facility. Any payment details you provide to Blackpool Council will be kept secure and will not be stored on a web server.

If you complete one of our forms, we will only use the information for the purpose for which you provide it. We will not use the personal information you give us for marketing purposes without asking you.  

If you discover any information on our website pages that you believe to be inaccurate or inappropriate, or would like further information about these statements, please email customer.first@blackpool.gov.uk
Did you find what you were looking for?

If you can't find what you were looking for on our site and have tried the A-Z of Services and our Site Search, please fill in our online 'Contact Us' form to let us know about this.

Your views are important to us and letting us know what you were unable to find will help us to improve the range and quality of information we provide for you.