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Blackpool Council services changes

  • Main receptions
    • The reception at Number One, Bickerstaffe Square, Talbot Road is now closed until further notice.
    • Note that the reception areas at Blackpool Coastal Housing (Coastal House and Grange Park) are closed until further notice along with community centres across their sites. The closures will be reviewed on a weekly basis. If you need to contact Blackpool Coastal Housing call 01253 477900.
    • Housing benefit will be paid as normal and services can still be accessed online. Enquiries can be emailed to benefits@blackpool.gov.uk or customers can telephone 01253 478847 between 9.00am – 5.00pm
    • The vast majority of our services will continue as we seek to protect the most vulnerable members of our community during this difficult period.
    • It is possible there will be a reduction in level of service in some areas due to an increasing number of staff absences. Please bear with us.
    • If you need to contact us, it will help us if you can phone, email or use other electronic means. Daily service updates will be posted on this page

    Customer First

    Opening hours are limited to the following:

    • Monday, Wednesday and Friday between 10.00am and 12noon, and then from 2.00pm to 4.00pm.

    The service will be operating in a different way than people are used to for the time being, to ensure the safety of customers and employees. There will be some necessary restrictions and procedures in place and anyone wanting a face-to-face appointment is required to pre-book.

    Customer First is advising people not to drop in as they are trying to minimise the number of people in the offices. 

    For advice or to see if an appointment is available please use the following:

    If you secure an appointment, you will receive advice on what to do on arrival and the relevant safety precautions.

    All payment machines, public computers or internal phones will not be available for use.

    Register office

    Please visit the register office information page for updated information on registering births and deaths or getting married at the Wedding Chapel.

    Housing Options

    The Housing Options public reception on Chapel Street will be closed in the mornings and open in the afternoons for emergencies only. The telephone lines are open 01253 477760.

    More information for tenants/landlords in the private rented sector

    Tourist Information Centre

    The Tourist Information Centre has now reopened

    FYCreatives, Church Street

    The FYCreatives building will remain open but there will be a managed reception service.

    The HealthWorks, Corporation Street

    The HealthWorks building will be closed to clients and customers. Department for Work and Pensions services and other employment advice will be delivered via telephone interviews.

    There will be a managed reception service.

    FY1 offices

    The FY1 building will remain open but there will be a managed reception service.

    Enterprise Centre, Lytham Road

    The FY1 building will remain open but there will be a managed reception service.

  • Children's services

    Worried about a child?

    We are all currently experiencing difficult times and this may go on for some time yet.

    Whilst things are different, we still want to hear from you if you have any concerns about a child that may be being harmed.

    If you have any concerns at all about a child please get in touch on: 01253 477299

    Children’s centres

    • All family hubs are closed until further notice with the exception of Grange Park and Talbot and Brunswick.

    Child employment during Covid-19

    We have created advise on businesses that are employing children during this pandemic. This is available on our child employment page.

  • Adult's services
    • Highfield Day Centres closed until further notice
    • All adult, community and family learning courses are suspended until further notice. 

  • Waste services
    • The tip on Bristol Avenue has reopened with restrictions Please check details before travelling.
    • The Bulky Matters waste service has now restarted
    • The Rover mobile recycling service has now restarted
    • Household waste collections have now returned to their normal collection schedule
    • If you're self-isolating and feeling ill, put any potentially infected items like used tissues or cleaning cloths into separate plastic bags and double-bag them. These bags should be put aside for at least 72 hours (3 days) before you put them into your external bin.
    • All bins must be out ready at their collection point before 7.30am on the day they are due to be collected. 
    • Please leave your bins with the handles facing the road, ideally close to your neighbour's bins, and don't obstruct the pavement or road

  • Libraries

    Layton, Moor Park and Palatine libraries are open with the following hours:

    • Monday: 10.00am to 4.00pm
    • Friday: 10.00am to 4.00pm
    • Saturday: 10.00am to 1.00pm

    Central Library is open with th efollowing hours:

    • Tuesday 10.00am to 4.00pm
    • Wednesday 10.00am to 4.00pm
    • Thursday 10.00am to 4.00pm

    From 13 October Anchorsholme Library will reopen:

    • Tuesday 10.00am to 1.00pm
    • Wednesday 10.00am to 1.00pm
    • Thursday 10.00am to 1.00pm

    From 20 October Revoe Library will reopen:

    • Tuesday 1.00pm to 4.00pm
    • Wednesday 1.00pm to 4.00pm
    • Thusrday 1.00pm to 4.00pm

    As with many other venues, there will be some necessary restrictions and procedures in place to ensure the safety of customers and employees. Full details are available on the library service web pages.

    Blackpool Council's libraries are still offering a number of virtual services for adults and youngsters. Visit the above link for more information.

    Please keep an eye on Blackpool Libraries' social media channels (Twitter and Facebook) for any updates.

    Alternatively, if you have an enquiry please call 01253 478080 to speak to a member of staff or email: library.info@blackpool.gov.uk

  • Leisure centres

    The following centres and activities are open:

    • Blackpool Sports Centre
    • Moor Park Health and Leisure Centre

    Please select your chosen activity below for details of how to book and use:

    To ensure maintenance of social distancing and for NHS contact and trace you must book all of your activities in advance via one of the following methods:

    You must hold a Leisure Card (Pay as you Go) or membership, to be able to book and check in for activities.

    You can sign up for these Online or Request a tour appointment from a membership advisor

    Current Members and Palatine Leisure Centre

    Health and Fitness memberships at all sites including Palatine Leisure Centre are live, as well as Moor Park Simply Swim memberships. 

    Palatine Simply Swim members will remain frozen until the Palatine Leisure Centre pool reopens. In the meantime you can request to unfreeze your membership in order to use the pool at Moor Park Health and Leisure Centre here: Unfreeze Palatine Simply Swim Membership

    The phased re-opening of activities at Palatine Leisure Centre will be confirmed nearer the time, however initial estimates are that activities will be opening in phases from early December, with the swimming pool re-opening in the New Year. 

    Any member can request to freeze their membership until Palatine Leisure Centre reopens using the following form: Membership Freeze Request

    NHS contact test and trace

    For NHS contact test and trace if you need to update your contact information we hold for you, please do so here: Update contact information

  • Arts and community
    • The Solaris is closed until further notice. Cafe C is as normal, please use the rear doors.
    • The Grundy Art Gallery has now reopenend
    • All adult, community and family learning courses are suspended until further notice
    • All public toilets have now opened