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Corona Kindness

Corona Kindness - Spread kindness, not the virus

Support for Blackpool residents during the COVID-19 crisis

Blackpool Council has created a community helpline for people in need of help, and for those who’d like to volunteer to help, during the coronavirus crisis.

If you need help

Our support helpline is open 9.00am until 5.00 pm, Monday to Friday – please call 0808 196 3080 or email

Please include your name, a contact number and your address when you email us.

Who we can help

If you are a vulnerable person and have been advised to stay at home for 12 weeks by the government or your GP, or if you need to self-isolate for a short period (14 days) because you or someone in the household has symptoms of the virus, we’re here to help.

What we can help with

The kind of things our volunteers can help with include:

  • Food shopping
  • Medical supplies/collecting prescriptions
  • Social isolation
  • Loneliness

Help with shopping

If you or a loved one needs help with shopping because they are vulnerable or on the ‘at-risk’ list, our volunteers may be able to help.

If you are not part of the ‘at-risk’ group or self-isolating but are concerned about leaving the house to do your shopping, our volunteers won’t be able to help you as they need to focus their support on those who are most vulnerable.

It can be difficult to get delivery slots with supermarkets at the moment if you are not in the shielded category or are particularly vulnerable. However, there are many businesses across Blackpool that are offering delivery of a wide range of items. We have produced a list of some of these shops.

Please include your name, a contact number and your address, and the name, address and contact number of the person you are worried about when you email us.


Help with dog walking

If you’re in the vulnerable or ‘at risk’ group and have been advised not to go out at all, our volunteers may be able to help.

Please get in touch with the Corona Kindness helpline on 0808 196 3080 or by emailing

Please include your name, a contact number and your address and we will see how we can help.

Help with cleaning and other jobs in the home

Unfortunately, we cannot provide non-essential services such as hairdressing, cleaning in the home or anything that will put the customer or a volunteer at risk.

The guidance at the moment is that households should not mix, and no-one should be coming in to your home even if neither you nor they have symptoms, unless they are delivering essential care services.

This means that people who would provide non-care related support in your home simply cannot do this at the moment.

We are sorry, but we will not be able to help you to find someone to come in to your home to undertake these tasks.

Help with pharmacy collections

Please check with your pharmacy to see whether they can deliver for you. If they can’t, our volunteers may be able to collect and drop-off your medication.

Please get in touch with the Corona Kindness helpline on 0808 196 3080 or by emailing

Food parcels

If you would like your household to be considered for a food parcel, please contact us through our helpline 0808 196 3080 or by emailing

Please include your name, a contact number and your address when you email us.

Checking on neighbours

If you are worried about a neighbour, please call round and see if you can speak to them, making sure you observe social distancing at all times.

If you’re worried that there is no answer from a vulnerable neighbour, or having spoken to them you think they need support that you’re unable to provide, please get in touch with the Corona Kindness helpline on 0808 196 3080 or via email

To volunteer

As a local person, you can join the army of support in the Blackpool area, and we have a team of workers who are making sure volunteers are paired with many vulnerable people in need.

Please email us at

If you’ve applied to help but haven’t had a reply

Thank you for your offer of support.

We’ve had an overwhelming number of people getting in touch and we’ll be in touch as soon as we can.

Other support and helplines

Financial support

If you’re struggling financially due to coronavirus and need advice on benefits, employment issues or debt, Citizens Advice may be able to help.

You can email them via or call the advice line on 0300 330 1184. You can also visit their website. 

Electricity and gas top-ups

If you’re unable to get to the shop to top-up your electricity/gas card, please contact your supplier.

They will look to see how they can help with online payments or by providing credit.

If you don’t know who provides your supply, for electricity you can go to the Electricity North West website and find your supplier. For gas, do the same at Find My Supplier

If there isn’t a registered supplier, you can ring Meterpoint with the meter serial number (0870 608 1524).

If there is no match, it means that the gas supplier is unregistered and the occupier can ring up any supplier and register as a new customer.

More information on the additional support that energy companies are offering 

Problems with employers or landlords

If you’re experiencing problems with an employer or landlord, you can access support.

If you would like advice on your rights as an employee or tenant, we advise you to contact Citizens Advice.

You can email your enquiry or you can direct people to or call the advice line on 0300 330 1184.

Healthy Start vouchers

With Healthy Start, you get free vouchers every week to spend on milk, plain fresh and frozen fruit and vegetables, infant formula milk and also free vitamins.

Vitamins are essential nutrients that your body needs in small amounts so that it can work properly. Vitamins make bones stronger, heal wounds, and boost the immune system, which is so important during the COVID-19 outbreak. 

If you are a pregnant women, a woman with a baby under one year old or have children up to age 4 you may be eligible to claim your free vouchers.

To find out more about the Healthy Start Scheme please ask your Midwife, Health Visitor or visit

Now offering delivery service

If you are already part of the voucher scheme and receive Healthy Start vitamins, they can now be delivered straight to your door step.  

Please call 0808 196 3080 or email to arrange your delivery.

Free school meals

If your children usually receive free school meals, your school will continue to provide these either by arranging for you to pick up meals from the school or, if you are at risk, or have symptoms in your household, they will be able to arrange delivery).

If your school is providing a voucher for free school meals and you are not able to print them off, please email the e-voucher to and we will print them and arrange for them to be delivered to you.

Corona Kindness hubs

Twelve corona kindness hubs are now in the process of being established in Blackpool across a broad geographical spread to meet vulnerable people’s needs.

Each hub will have a dedicated person to co-ordinate support to the people most at risk.

Each co-ordinator working with a growing network of council workers, volunteers and support partners will see how we can help in any way by matching the need for support with those that can offer it.

It may be that if someone is unable to get out shopping we can organise someone to deliver food to their home, or it may be that someone is feeling isolated and just wants to chat to someone.The kindness hubs will also act as ‘buddies’ to each other offering assistance if another hub needs support with a vulnerable person’s specific needs.


Wellbeing is so important for everyone, but even more so at the moment. Self-isolation can be lonely and boring, and the information in the news and on social media can make you feel really worried or fed-up.

Have a look at the information on these pages, try something new and look after your wellbeing at such an important time.

We have grouped our information under the Five Ways to Wellbeing which we know help people to be healthier and feel better:

Find out more on our Get Vocal page

We hope that you’ll find something for everyone here, from pregnancy yoga, to activities for your little ones, relaxation and mindfulness for the whole family, new hobbies for you to try, and exercises for people of all ages.

Information about Health and Wellbeing Service changes during Covid-19 


Connect: keeping social contact and making the most of your relationships

Connect resources
Age group WhatWhere

All ages

Smartphone and web apps for individual and group chatting:
FaceTime group chat

IOS or Android app store

Children and young people

Resilience Revolution (Blackpool Council HeadStart Team)
Digital Youth Engagement Groups: way for young people to connect with each other, and look at how they can help and support the community to increase their resilience


Resilience Revolution (Blackpool Council HeadStart Team)

Resilience Revolution social media platforms. All posts are linked in increasing resilience

Facebook: HeadStart Blackpool
Instagram: hsblackpool
Twitter: @hsblackpool
LinkedIn: Resilience Revolution


Resilience Revolution (Blackpool Council HeadStart Team)

Digital Parent of the Revolution Group: way for parents/carers to connect with each other, and look at how they can help and support other parents/carers.

Support for parents of 0-5 years oldsHealth visitor led podcast

General support information from the Institute of Health Visiting

ICON: babies cry, you can cope: advice and support

Blackpool Council Headstart: Family Resilience during the Covid-19 Pandemic: top tips and ideas to stay resilient including activities for kids
Caring Dads parenting strategies short video clips: developed by Leeds City Council, these short clips have been designed for dads but are useful for any parent

Support for fathers: Dads Matter and Dadsnet

Family Lives: national service providing advice on all aspects of parenting Phone: 0808 800 222 (Monday to Friday 9.00am to 9.00pm, Saturday and Sunday 10.00am to 3.00pm)

Support resources for parents with children who have Special Education Needs or Disabilities (SEND)


Domestic Abuse Support

Fylde Coast Women’s Aid
Women’s Aid Covid19: safety tips for survivors

Our Helpline, 01253 596699, will continue to operate and is open 9.00am to 8.00pm Monday to Thursday, 9.00am to 9.00pm Friday and 12 noon to 9.00pm Saturday and Sunday.

The National Helpline is open 24/7 and the number is 0808 2000 247
In an emergency phone 999.

Refuge: advice on dealing with domestic violence

COVID-19/Coronavirus: Safety tips for survivors

Phone: 0808 2000 247 (24 hour helpline)
The Wish Centre: Safety Planning for Domestic Abuse Safety planning when in isolation [PDF 182KB]

Older People

The Silver Line: helpline for older people. The Silver Line is the only confidential, free helpline for older people across the UK open every day and night of the year. Our specially trained helpline team can:
  • Offer information, friendship and adviceLink callers to local groups and services
  • Offer regular friendship calls
  • Protect and support older people who are suffering abuse and neglect
0800 4 70 80 90 (free to call)
Age UK
Call in Time: a free telephone friendship service for people 60 and over. to sign up for yourself or someone else

Be active: keeping moving and staying physically well

Active resources
Age groupWhatWhere
All ages   Active Blackpool have produced resources to help you exercise at home including home gym programmes, exercise class videos, running podcasts and more.
Blackpool Community, Family and Adult Learning Facebook: sharing lots of ideas including physical activity to help keep you moving during the Covid19 Pandemic Facebook:
Sport England: advice and activities to keep fit for all ages and abilities
Geocaching: daily exercise routes and focused activity/ purpose
Toddler and pre-school Cosmic Kids Yoga: Yoga, mindfulness and relaxation designed especially for kids aged 3+ to school age
Children and young people      School Games Blackpool: Physical daily challenges for children Twitter: @SchoolGamesBPL
PE with Joe Wicks: every day live at 9.00am
Sadler Wells Digital Stage: online free family dance workshops

Change4Life Sports and Activities: includes Disney 10 minute shake up games


Oti Mabuse family dance class. A new dance everyday!
Darcy Bussel dance class, every weekday at 1.30pm
Indoor boot camps for kids from NHS England
Adults    Change4Life Easy and Healthy Recipes
Lower my Drinking App: to help to reduce your alcohol intake
Smoke Free: if you want support to stop smoking
Blackpool Sexual Health Services
Free Local Yoga Classes with Jo Eastham Yoga Facebook: Jo Eastham Yoga
 Older people Joe Wicks Home Workouts for Seniors: 10 minute chair based exercises
  Sadler Wells Digital Stage. Online dance workshops: “Company of Elders” workshop series is specially created for over 60s who may be staying at home due to social distancing

Keep learning: trying new things and doing hobbies

Active resources
Age groupWhatWhere

All ages

Blackpool Library

Download the Libby app to borrow eBooks and eAudiobooks for free with your Blackpool Library card. Join the library for free online on the Blackpool Libraries website

Lots of activities for all ages on the Blackpool Libraries facebook page

Online book resource

Available to download via IOS or Android App stores to your smartphone

Facebook: Blackpool Libraries

Rosetta Stone: learn a language for free during the Covid-19 pandemic

Duolingo: learn a new language for free

The British Museum has made all of its online collections free

Learn British Sign Language online for free with BSL courses

Drawspace online drawing workshops

Education Goes On - Resources for fun educational activities

Toddler and Pre-school

Twinkl TV: daily online lessons including phonics

Audible Stories: many stories for children and young people now free to listen

Beacon House: lots of fun activities to help to develop fine motor skills

Cbeebies Radio: Listening activities for younger children

Woodlands Trust: nature activities online

Children and Young People

Free TES Home Learning Packs from Pre School to College

BBC Bitesize: Lots of free resources here with videos and quizzes, too

DFE have now produced a list of online education resources that can be used by families

Century Tech allow all families to access their resources for free during this period


Classroom Secrets: free resources for primary school

Teachit: free resources for secondary school and college

Learn@Home: lots of youtube channels to help your kids with learning

Coding for Kids: daily video lessons in coding for kids

Headstart Blackpool

Weekdays at 1.00pm - lunchtime quiz for children and young people

For more information contact:

Maths with Carol Vorderman at 10.00am every weekday

A daily 20 minute story with David Walliams at 11.00am every weekday

Music with Myleen Klass at 1.00pm every weekday

Adults and Older People

Blackpool community, family and adult learning Facebook: sharing lots of ideas to keep learning during the Covid-19 pandemic


Take notice: looking after your mental health and wellbeing

Take notice resources
Age groupWhatWhere

All ages














































There are lots of services available in Blackpool to support your mental health, from phone lines, text services and websites for all ages.

A great list of support for all ages can be found on the Healthier Lancashire website.



Blackpool Time to Change Hub: online ideas to support good mental health and wellbeing

Facebook: Blackpool Time to Change Hub

Calm App: a mindfulness app that includes various relaxing sounds to listen to as well as ‘sleep stories’ and some guided meditations

Available to download via IOS or Android App stores to your smartphone

Blackpool community, family and adult learning Facebook: sharing lots of ideas including mindfulness and relaxation during the Covid19 Pandemic


Enjoy live cameras of wildlife with

NHS: Breathing Exercises for Stress

Just Breathe: Free Guided Meditation App

Available to download via IOS or Android App stores to your smartphone

VisitBlackpool has produced a Virtual Blackpool package tour which includes a brilliant online collection of rollercoaster rides, water slides, tours of venues and attractions, educational videos, and plenty of fun and games for the family to enjoy

Beating Eating Disorders: support information during Covid-19

OCD-UK: advice for people struggling with Obsessive Compulsive Disorder during Covi-19


Managing your mental health whilst pregnant during Covid-19

PANDAS: Pre And Postnatal Depression Advice and Support

A Facebook page is also available offering inspiration, motivation and news. They also run a Facebook support group specifically for fathers.

0808 1961 776 (Free)

Toddler and pre-school

Cosmic Kids Yoga: Yoga, mindfulness and relaxation designed specially for kids aged 3+ to school age

Children and young people

Local resources to support Mental Health of children and young people

Stem4 Young Person focussed advice, supports and smartphone apps to support mental health and wellbeing

Childline: 24 hour support by phone, text or webchat if you’re feeling worried

Helpline: 0800 11 11

How do You See the World? Quiet activity for children and young people

Families and parents

New and expectant parents: information about emotional wellbeing and mental health during COVID-19 from the Maternal Mental Health Alliance.

Local Mental Health support Information for parents and carers of young people.

Blackpool Council HeadStart: Resilience Revolution social media platforms which contact regular information and advice on different ways to increase resilience and promote positive mental wellbeing. Tailored for different audiences

Facebook: HeadStart Blackpool
Instagram: hsblackpool
Twitter: @hsblackpool
LinkedIn: Resilience Revolution

Resilience Revolution website - full of information on ways to increase resilience and promote positive mental wellbeing



The LSCFT Wellbeing and Mental Health Helpline: free helpline and texting service for people worried about their mental health or someone they know. Fully trained volunteers operate the helpline, they offer their time to listen and support callers.

The service is open 365 days a year, Monday to Friday 9.00am until 11.00pm and Saturday to Sunday 9.00am until Midnight.

Call: 0800 915 4640

Blackpool Inspirations Facebook support group for adults aged 18+ with a mental health condition

Facebook: Blackpool Inspirations

MIND: Coronavirus and your wellbeing: including sections for young people, social care rights, loneliness, trauma and managing stress.

Samaritans Helpline: We're here to listen, no judgement, no pressure, and help you work through what's on your mind. We'll never tell you what to do. 24 hours a day

Helpline: 116 123

Headspace App: a mindfulness app with talks, guided meditations and videos

Available to download via IOS or Android App stores

NHS Every Mind Matters: NHS website offering mental health advice, self assessment quizzes and support to cope during isolation

10 tips to help if you are worried about coronavirus

Improving Access to Psychological Therapies: Supporting Minds offers brief psychological treatment for depression and anxiety disorders


CALM, the Campaign Against Living Miserably, for men aged 15 to 35

Phone: 0800 58 58 58 ( daily 5pm to midnight)

Helping others and getting support: thinking about what you can safely offer to others during the pandemic

Helping others resource
 Age groupWhatWhere

All ages The official government web pages with information about the COVID-19 Pandemic.

Includes information about support available to businesses, employment, school closures and guidance to help you to stay safe
NHS Volunteer Responders: recruitment is temporarily paused More information can be found
Budgeting during Covid-19
Children and young people

Video to help children understand about the PPE equipment health staff have to wear to treat them from Campaign for My Brain.
NSPCC guide for parents/carers about talking to children about COVID-19

Emerging Minds, in collaboration with the University of Reading and the University of Oxford: evidence-based advice for parents and carers supporting children and young people with worries about Coronavirus including a resource list.

Key workers

Supporting the Children of Keyworkers: TIS UK Co Director Julie Harmieson talks about how to support children of key workers who are finding separation from their parents difficult