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Winter rough sleeping

During the winter months, the Housing Options team will be intensifying their efforts to actively engage with rough sleepers, providing offers of support and accommodation where possible.


Due to COVID restriction shared sleeping sites are no longer an option to keep people safe during the winter months. Offers of accommodation will be in:
  • Hostels
  • Emergency bed units or
  • B & Bs
So we can ensure offers of accommodation are suitable and to ensure appropriate health support is also available, initial assessments will be completed with rough sleepers by the Housing Options team before placement. 
Those currently staying with friends or family are encouraged to remain where they are, but can contact Housing Options to discuss the help available to find and secure longer term accommodation.
This continual offer of accommodation for all those eligible throughout the winter period will mean that the normal SWEP processes should not be required, however we will continue to closely monitor the weather and numbers on the street.

Contacting Housing Options

Housing Options can be contacted in the following ways:
Telephone 01253 477760:
  • 9.00am to 5.00pm Monday, Tuesday, and Thursday
  • 1.00pm to 5.00pm Wednesday
  • 9.00am to 4.30pm Friday
Outside normal office hours or bank holidays, please call the Emergency Duty Team on 01253 477600
Housing Options offices, Chapel Street: For people unable to access a telephone, please attend our offices: 1.00pm-4.30pm Monday to Friday