Contact us

Last Modified August 01, 2014


You can contact us by...

You can order most services, pay for things, and find information quickly and easily on this website.

So you don’t need to go to the trouble of phoning, emailing, writing to us or visiting, please go to the relevant part of the website to find what you want, before you contact us in any other way:

Search our website

  • You can find services by using the search function at the top of any page

 

Or alternatively visit one of our top task pages


Can’t find what you want online then please see ways of contacting us below.

Telephone

You can contact our services on the telephone numbers below. For general enquiries or to contact our Customer First team please ring 01253 477477.

Blackpool Council contacts
Service Telephone number Email
General enquiries and  Customer First 01253 477477 customer.first@blackpool.gov.uk|
Housing benefit - Please see message below 01253 478847 benefits@blackpool.gov.uk|
Council tax team 01253 478741 revenues@blackpool.gov.uk|
Council tax recovery team 01253 478888 revenues@blackpool.gov.uk|
Social care benefit team 01253 477532 sc.benefits@blackpool.gov.uk|
Discretionary Support Scheme Online enquiries only|  
Emergency out of hours 01253 477600  
Accounts payable 01253 478551 accounts.payable@blackpool.gov.uk|
Corporate debt team 01253 478596  credit.control@blackpool.gov.uk|
Cashiers 01253 477477 cashiers@blackpool.gov.uk|

Telephone lines are open Monday - Friday 9.00am - 5.00pm.

If you have to leave us a voicemail message we will aim to respond to your enquiry within 1 working day.

Important information - Benefit team

The Benefits department currently has a high volume of outstanding claims. In order to reduce this backlog and make payments quickly we will temporarily be unable to deal with your enquiries by telephone between the hours of 9.00am and 3.00pm from Monday 4 to Friday 8 August 2014.

You can make a claim for Housing and Council Tax Reduction below,or report a change in address| or a change in circumstance| on our website.

If you have an enquiry you can email benefits@blackpool.gov.uk|. You can also contact us by post or visit the Customer First Centre.

We would like to apologise for any inconvenience and thank you for your patience during this time. 


Online

If you wish to contact us, please complete our contact form| and we will deal with your enquiry as quickly as possible.

 

Contact us form|

 


Social media

You can visit one of our social media sites| such as Facebook or Twitter and ask us a question.


 

By post 

You can write to us at:

Blackpool Council
PO Box 4
Blackpool
FY1 1NA

We aim to respond to letters within 10 working days.


In person

You can visit our Customer First Centre at:

Municipal Buildings
Corporation Street 
Blackpool
FY1 1NF

View map|

Opening times

Monday to Friday  9.00 am - 5.00 pm 


Comments, compliments and complaints

If you wish to make a comment or complaint regarding our services please visit our Comments, compliments and complaints| page for more information.


 

Other council offices

Number One, Bickerstaffe Square

Talbot Road
Blackpool
FY1 3AH

View map|

Progress House

Clifton Road
Blackpool
FY4 4US

View map|

Albert Road

125 Albert Road
Blackpool
FY1 4PW

View map|

Layton Depot

Plymouth Road
Blackpool
FY3 7HW

View map|