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Vitaline service

How technology enabled care works

Technology enabled care is a service that helps you to stay independent or get help in an emergency.

It uses devices such as personal alarms and sensors for your home that are linked to a 24/7 response centre in Blackpool.

The operators are trained to deal with emergency situations. When a personal alarm or sensor is activated, an operator will assess the situation and if necessary arrange one of the following actions:

  • Dispatch a Vitaline first responder to attend
  • Alert a nominated contact
  • Contact emergency services

But technology enabled care is more than an alarm service. A range of devices can monitor your wellbeing and help you with day-to-day activities too.

The benefits of technology enabled care

Technology enabled care can give you confidence to live at home, safe in the knowledge help is at hand when you need it.

For carers, technology enabled care ensures the person you care for can get help even when you're not there.

Levels of service and charges

You will need to select a service level from the list below and pay the associated charges. 

Service levels
Service level What's included Costs (including VAT)
Bronze
  • 24/7 personal alarm service
  • GP/emergency services/nominated person(s) contacted in event of alert
 £33.80 per month
(From £1.11 per day)
Silver

As Bronze, plus

  • First responder will attend every emergency alert
  • Key holding service
 £39 per month
(From £1.29 per day)
Gold

As Silver, plus

  • Regular telephone welfare checks (frequency depending on assessed need)
 £49.40 per month
(From £1.63 per day)
 Platinum

 As Gold, plus

  • Medication prompts by telephone (as confirmed by a medical practitioner) 
 £93.60 per month 
(From £3.09 per day)
 Diamond

 As Platinum, plus

  • Enhanced telecare sensors such as smoke alarms, door sensor, bed sensor, epilepsy sensor, flood detector, falls detector 
  £98.80 per month
(From £3.26 per day)

Falls lifting service

The fall lifting service is there if you fall, but are not injured, and need help to get back on your feet. You can access the service by pressing your alarm.  

Charging information

There are some exceptions to the charges. Find out more about technology enabled care charges.

Types of devices

We have a wide range of devices that can raise an alarm, monitor your wellbeing and promote good health.

Technology enabled care alarms

These alarms can notify a named keyholder, the mobile response service or, if appropriate, the emergency services.

Home environment sensors

Environment sensors include:

  • Smoke detectors
  • Temperature sensors which can detect fire or low temperature
  • Flood detectors
  • Door sensors
  • Sensors that monitor movement
  • Carbon monoxide detectors
  • Epilepsy sensor
  • Bed sensor

All equipment remains the property of Blackpool Council.