You can contact us by...
You can order most services, pay for things, and find information quickly and easily on this website.
So you don’t need to go to the trouble of phoning, emailing, writing to us or visiting, please go to the relevant part of the website to find what you want, before you contact us in any other way:
Search our website
- You can find services by using the search function at the top of any page
Or alternatively visit one of our top task pages
Can’t find what you want online then please see ways of contacting us below.
You can contact our services on the telephone numbers below. For general enquiries or to contact our Customer First team please ring 01253 477477.
Telephone lines are open Monday - Friday 9.00am - 5.00pm.
If you have to leave us a voicemail message we will aim to respond to your enquiry within 1 working day.
Important information - Benefit team
The Benefits department currently has a high volume of outstanding claims. In order to reduce this backlog and make payments quickly we will temporarily be unable to deal with your enquiries by telephone.
You can make a claim for Housing benefit and Council Tax Reduction, report a change in address or a change in circumstance on our website.
If you have an enquiry you can email firstname.lastname@example.org. You can also contact us by post or visit the Customer First Centre.
We would like to apologise for any inconvenience and thank you for your patience during this time.
If you wish to contact us, please complete our contact form and we will deal with your enquiry as quickly as possible.
Contact us form
You can visit one of our social media sites such as Facebook or Twitter and ask us a question.
You can write to us at:
PO Box 4
We aim to respond to letters within 10 working days.
You can visit our Customer First Centre at:
Monday to Friday 9.00 am - 5.00 pm
Comments, compliments and complaints
If you wish to make a comment or complaint regarding our services please visit our Comments, compliments and complaints page for more information.
Other council offices
Number One, Bickerstaffe Square
Progress House is now closed. All enquiries should be made through Customer First at Municipal Buildings.
Albert Road/South King Street
125 Albert Road