You can contact us by...
You can order most services, pay for things, and find information quickly and easily on this website.
So you don’t need to go to the trouble of phoning, emailing, writing to us or visiting, please go to the relevant part of the website to find what you want, before you contact us in any other way:
Search our website
- You can find services by using the search function at the top of any page
- There are clear links to all our services on the home page
- To make a payment, go to our payments page
Alternatively visit one of our top task pages
Can’t find what you want online then please see ways of contacting us below.
You can contact our services on the telephone numbers below. For general enquiries or to contact our customer first team please ring 01253 477477.
Telephone lines are open Monday - Friday 9.00am to 5.00pm.
If you have to leave us a voicemail message we will aim to respond to your enquiry within 1 working day.
If you wish to contact us, please complete our contact form and we will deal with your enquiry as quickly as possible.
You can visit one of our social media sites such as Facebook or Twitter and ask us a question.
You can write to us at:
PO Box 4
We aim to respond to letters within 10 working days.
From Wednesday 15 July the Customer First centre will be open on an appointments only basis on Monday, Wednesday and Friday between 10.00am and 12noon, and then from 2.00pm to 4.00pm.
To comply with government guidelines, all payment machines, public computers or internal phones will not be available for use.
To make an appointment for customer services please telephone 01253 477477 or email firstname.lastname@example.org. To make a benefits appointment please telephone 01253 478847 or email email@example.com
You can visit our customer first centre at:
The Customer First Centre is open Monday, Wednesday and Friday between 10.00am and 12noon, and then from 2.00pm to 4.00pm. for appointments only. Telephone lines are open Monday to Friday 9.00am to 5.00pm.
Comments, compliments and complaints
If you wish to make a comment or complaint regarding our services please visit our Comments, compliments and complaints page for more information.
Other council offices
Number One, Bickerstaffe Square
Albert Road/South King Street
125 Albert Road