Contact us

Last Modified February 16, 2015

You can contact us by...

You can order most services, pay for things, and find information quickly and easily on this website.

So you don’t need to go to the trouble of phoning, emailing, writing to us or visiting, please go to the relevant part of the website to find what you want, before you contact us in any other way:

Search our website

  • You can find services by using the search function at the top of any page


Or alternatively visit one of our top task pages

Can’t find what you want online then please see ways of contacting us below.


You can contact our services on the telephone numbers below. For general enquiries or to contact our Customer First team please ring 01253 477477.

Blackpool Council contacts
ServiceTelephone numberEmail
General enquiries and  Customer First 01253 477477
Housing benefit  01253 478847
Council tax team 01253 478741
Council tax recovery team 01253 478888
Social care benefit team 01253 477532
Discretionary Support Scheme Online enquiries only  
Emergency out of hours 01253 477600  
Out of hours noise and anti-social behaviour service - Friday and Saturday nights only 9.00pm-3.00am 07469 038523  
Accounts payable 01253 478551
Corporate debt team 01253 478596
Cashiers 01253 477477

Telephone lines are open Monday - Friday 9.00am - 5.00pm.

If you have to leave us a voicemail message we will aim to respond to your enquiry within 1 working day.

Important information - Benefit team

The Benefits department currently has a high volume of outstanding claims. In order to reduce this backlog and make payments quickly we will temporarily be unable to deal with your enquiries by telephone.

You can make a claim for Housing benefit and Council Tax Reduction, report a change in address or a change in circumstance on our website.

If you have an enquiry you can email You can also contact us by post or visit the Customer First Centre.

We would like to apologise for any inconvenience and thank you for your patience during this time. 


If you wish to contact us, please complete our contact form and we will deal with your enquiry as quickly as possible.


Contact us form


Social media

You can visit one of our social media sites such as Facebook or Twitter and ask us a question.


By post 

You can write to us at:

Blackpool Council
PO Box 4

We aim to respond to letters within 10 working days.

In person

You can visit our Customer First Centre at:

Municipal Buildings
Corporation Street 

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Opening times

Monday to Friday  9.00 am - 5.00 pm 

Comments, compliments and complaints

If you wish to make a comment or complaint regarding our services please visit our Comments, compliments and complaints page for more information.


Other council offices

Number One, Bickerstaffe Square

Talbot Road

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Progress House

Progress House is now closed. All enquiries should be made through Customer First at Municipal Buildings.

Albert Road/South King Street

125 Albert Road

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Layton Depot

Plymouth Road

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