Social services complaints

The customer relations team oversees the process for adult and children’s services in relation to the following items:

  1. Customer feedback including comments, compliments and complaints
  2. MP Enquiries
  3. Councillor enquiries
  4. Local Government Ombudsman (LGO) Enquiries and Investigations

There are statutory procedures to be followed, as set out by the government, for adult's social care complaints and children’s social care complaints:

  • Adult social care is governed by regulations relating to Department of Health under Making Experiences Count 2009 (MEC) Statutory Instruments.
  • Children’s social care is governed by legislation - The Children Act 1989 Representations Procedure (England) Regulations 2006

Your views are important to us

You may have a concern or a complaint or a compliment about a service or you may just have a comment to make. We want to hear from you, or your representative, whatever you have to say.

If you need support in doing this, we can help you.

You can get in touch with the customer relations team via telephone, email or in writing, you can download one of our feedback forms and return to the address below, or you can complete an online customer feedback form.


Or you can download one of our comment forms and return to the address below 

Worried about the welfare of a child or vulnerable adult

If you are worried about the welfare of a child or vulnerable adult, please do not report it through this form.

Please ring one of the following numbers:

Adult social care: 01253 477592
Children’s services: 01253 477299
or email

If a child is at immediate risk, please contact the police on 999.  

For information about Complaints and Feedback regarding other Services within Blackpool Council, please visit the comments, compliments and complaints page.


Customer relations team

Blackpool Council adults and children's services, PO Box 4, Blackpool, FY1 1NA
Telephone 01253 477700

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