Your views are important to us
You may have a concern or a complaint or a compliment about social services or you may just wish to make a comment. We want to hear from you, or your representative, whatever you have to say. You can get in touch via telephone, email or in writing, using the details at the bottom of this page or you can complete an online customer feedback form, by clicking on the button below.
Alternatively, you can download one of our feedback forms and return it to the address below.
Children's services comment form [PDF 408KB]
Adult services comment form [PDF 404KB]
Feedback form - Young people [PDF 944KB]
The procedural documents are currently being updated, please contact the Customer Relations Team (firstname.lastname@example.org) for further detail on the Social Care Complaint Process.
Worried about the welfare of a child or vulnerable adult
If you are worried about the welfare of a child or vulnerable adult, please do not report it through the above methods. Please ring one of the following numbers:
Adult services: 01253 477592 for further information please visit the safeguarding adults page
Children’s services: 01253 477299 for further information please visit the worried about a child page
If you think there is an immediate risk, please contact the police on 999.
Other council services
Should you wish to provide feedback about any other council service, please visit our corporate comments, compliments and complaints page.
We are unable to guarantee that the customer relations team will be available to answer your call; the phone line is predominantly a voicemail facility. The voicemail is checked throughout the working day, if you are unable to submit a complaint in writing, email or through the online feedback service, please leave your name, contact number and brief details of your complaint and an officer will attempt to make contact with you within three working days.