If you are:
- Homeless today
- Experiencing domestic violence or abuse
- Serious harassment
- Anti-social behaviour
If you need to leave your home immediately, you can come to the South King Street office during our opening hours, or telephone 01253 477760.
Our telephone lines are open Monday to Thursday 1.00pm to 5.00pm and Friday 1.00pm to 4.30pm
Outside office only you can telephone 01253 477600.
In cases of violence against you we would advise you to go to the nearest police station.
If you are sleeping on the streets please come to our South King Street Office immediately.
Our opening hours are:
Monday: 9.00am to 5.00pm
Tuesday: 9.00am to 5.00pm
Wednesday: 1.00pm to 5.00pm (9.00am to 5.00pm for telephone enquiries)
Thursday 9.00am to 5.00pm
Friday 9.00am to 4.30pm
From 2 September
Monday: 9.00am to 4.30pm
Tuesday: 9.00am to 4.30pm
Wednesday: 1.00pm to 4.30pm
Thursday: 9.00am to 4.30pm
Friday: 9.00am to 4.30pm
Telephone lines will be open until 5.00pm Monday to Thursday and 4.30pm on Friday.
Outside of our opening hours we provide an out of hours service, for emergencies only, on telephone 01253 477600.
If you want more information about your housing rights and the council’s duties please visit Shelter's website
For additional support, including access to food and emergency provision, please visit the Food Partnership website
If you are a member of the public and have identified a rough sleeper, you can telephone us direct on 01253 477908, or email us at firstname.lastname@example.org