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Referrals - including duty to refer

Professionals in the following services are required to make referrals for customers they believe to be homeless or at risk of homelessness under duty to refer obligations:

  • Prisons
  • Young offender institutions
  • Secure training centres
  • Secure colleges
  • Young offending teams
  • Probation services (including community rehabilitation companies)
  • Job centre's in England
  • Social services authorities (adult and children's)
  • Emergency departments
  • Urgent treatment centres
  • Hospitals in their function of providing inpatient care
  • Secretary of state for defence in relation to members of the regular armed forces

However, Blackpool Council Housing Options welcomes referrals from professionals in all agencies. 

Making a referral

You can make a referral using our simple housing options referral form, or your own organisations duty to refer form, if you have one.

Before making a referral please discuss it with the client, ensure they agree and fully understand why they are being referred and explain the remit of the Housing Options team.

It is important to make us aware of any potential risk the client may pose to services. If there is a known risk or indicators, the sender must include details in the referral form and/or contact the housing options team prior to referral.

We ask if you have any customers that are immediately homeless, or homeless within the next 7 days, that you also ask them to ring us on 01253 477760 or attend our Housing Options office as soon as possible.